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FAQs

General

Up to 50% of sporting injuries can be prevented, and prophylactic (taping to prevent injury prior to playing) taping is a key technique to reduce the risk for sporting injuries, while taping can also help to support previously injured joints.

Our product range is suitable for use on all skin types. If you have sensitive skin, or latex allergies, we recommend using pre taping underwraps or Elastowrap.

Please note that none of the above given tips or recommendations substitute medical advice. Carefully read the instructions for use given in our products' packages and consult a health professional in case of any uncertainty of treating your wound properly.

Our products are available for purchase on our E-Shop and also from your local pharmacy, grocery store or your sports medicine wholesalers.

All of our products include instructions on usage, with some products including an instructional leaflet on different applications.

Please note that none of the above given tips or recommendations substitute medical advice. Carefully read the instructions for use given in our products' packages. Important: consult a health professional in case of any uncertainty of treating your wound properly.

Overall, we recommend you store products in a cool dry place.

To maintain the quality of the Elastoplast and Leuko RST’s (Rigid Strapping Tapes) and EAB’s (Elastic Adhesive Bandages) we recommend you store these products in temperatures of between 15 - 25ºC. The optimum best working temperature for the application of these products is 25ºC.

If you cannot store these products within these ranges please avoid storage in extreme temperature differences ie. extremely cold conditions of below 10ºC and extremely hot conditions of above 30ºC.

Do not store products in the boot of your car or truck where extreme temperatures can occur.

Taping and bandaging applied directly to the skin should stay on for a max of two days. See your health professional for more information and they can advise if you can keep it on longer than the period.

Please note that none of the above given tips or recommendations substitute medical advice. Carefully read the instructions for use given in our products' packages. Important: consult a health professional in case of any uncertainty of treating your wound properly.

Always see your doctor if the wound is deep, bleeding or shows signs of infection like reddening, swelling or warmth.

Also make sure to seek medical help if you are not able to clean the wound properly. In case you have diabetes a proper wound care is of special importance. Always discuss any concerns you may have with your doctor and/or podiatrist, even for the care of minor wounds and skin cracks – especially on your feet.

Please note that none of the above given tips or recommendations substitute medical advice. Carefully read the instructions for use given in our products' packages. Important: consult a health professional in case of any uncertainty of treating your wound properly.

For further information regarding Elastoplast products, please contact us via email at Support.anz@elastoplast.com.au. Carefully read the instructions for use given in our products' packages.

All of our products are water repellent, up to a period of time. Please refer to the product packaging for more information.

Elastoplast Australia Ltd is the proud supporter of many national, state and local clubs across all sports. Please send an email to register@elastoplast.com.au and one of our sports sales managers will get back to you.

Yes, we currently stock a number of bulk products on Our Online Shop. These are available for purchase on the eshop.

Our E-Shop currently ships within Australia.

Registration

Yes, personal information collected is kept confidential and will not be disclosed to any third parties other than related corporate bodiesof Beiersdorf Health Care Australia Pty Ltd. Please referrer to our privacy policy for further information.

If you believe that the personal information we hold is inaccurate, you are able to amend it within the "My Account Tab".

Yes, registered professional practitioners and sporting clubs are able to purchase products at wholesale prices.

Payment

The EP Shop Website accepts only MasterCard and VISA cards.

Please contact us on eshop.enquiries@elastoplast.com.au and we will contact you as soon as possible to resolve any issues.

If an item is out of stock it will not enable you to checkout or continue with the payment process for that specific item.

Please contact us on eshop.enquiries@elastoplast.com.au and we will contact you as soon as possible to resolve any issues.

Delivery

Beiersdorf Health Care provides free shipping in Australia for orders above $150 (Including GST). For orders under this amount, a standard delivery charge of $25 including GST is charged.

Yes, your order confirmation email will include an estimated delivery date, along with order dispatch and shipment details.

Standard deliveries will usually take between three (3) to sixteen (16) working days depending on your location.

Beiersdorf Health Care commonly use Star Track for deliveries.

You can track your order at Star Track: ‘Track & Trace" using your reference number via https://startrack.com.au/.

Deliveries can be sent to any address you choose.

Orders that are placed before 11:00am on business days in NSW will be processed and sent out on that day. Orders placed thereafter will be processed and shipped the day after.